Returns & Refunds

Returns & Refunds

We want you to be happy with your ALL THE FAITH order. If something isn’t right, please contact us and we’ll help.

Change-of-mind returns

If you are a UK customer buying online, you can tell us within 14 days of receiving your order that you wish to cancel. After notifying us, you have a further 14 days to send the item back.

You may inspect or try on an item as you would in a shop. If an item has been handled beyond what is necessary to establish its nature, characteristics or fit, we may be entitled to reduce the refund to reflect any loss in value.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, not as described or you receive the wrong item, contact us as soon as possible with your order details and photos where helpful. Your statutory rights are not affected.

Refunds

Once a return is received and checked, any refund due will be sent back to the original payment method. Where required by law, we will also refund the standard delivery charge. Refunds will be processed within the time required by applicable UK consumer law.

Return shipping

For change-of-mind returns, return postage may be the customer’s responsibility unless we agree otherwise. For faulty, damaged or incorrect items, contact us before returning anything so we can advise you.

Items that cannot be returned

Some items may be excluded from change-of-mind returns where the law allows, for example products personalised to your specifications. This does not affect your rights where an item is faulty, damaged or not as described.

How to start a return

Contact us through our Contact page with your order number and the reason for the return. Please do not send returns until you have received return instructions.

This policy does not limit any rights you have under UK consumer law.