Refund policy

RETURN & REFUND POLICY

We want you to be happy with your ALL THE FAITH order.

Change-of-mind returns
If you are a UK customer buying online, you can tell us within 14 days of receiving your order that you wish to cancel. After notifying us, you then have a further 14 days to return the item.

Items should be returned in a condition that allows us to resell them. You may inspect or try on an item as you would in a shop, but if it has been handled beyond what is necessary to check the item, we may reduce the refund to reflect any loss in value.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged, not as described, or you receive the wrong item, contact us as soon as possible at contact@allthefaith.store with your order number and photos where helpful.

Your statutory rights are not affected.

Refunds
Once your return is received and checked, any refund due will be sent back to the original payment method.

Where required by law, we will also refund the standard delivery charge.

Return postage
For change-of-mind returns, return postage may be the customer’s responsibility unless we agree otherwise.

For faulty, damaged or incorrect items, contact us before returning anything so we can advise you.

Items that may not be eligible for change-of-mind returns
Some items may be excluded where the law allows, including products made or personalised specifically to your requirements.

This does not affect your rights if an item is faulty, damaged or not as described.

How to start a return
Email contact@allthefaith.store with your order number and the reason for the return.

Please wait for return instructions before sending anything back.